Launchbox Services is not responsible for the data handling practices of third party websites, apps or services, including those to which we may include links on our Site or App or that link to us. We encourage you to review the privacy policies and notices of any third party website, app or service through which you may submit your information.
WHAT PERSONAL INFORMATION DO WE OBTAIN?
Information that you give us
In connection with the account creation process, we ask you to provide us with the following information:
Email address, and
Once you have signed up as a Client, you may choose to provide the following information to build your profile:
Business address and business type (e.g., realtor),
Pictures or videos from your work portfolio or any other pictures or videos you choose to publish through the App,
Your personal website URL and social media links, and
Information about your services and business, such as the name of your services, description of services, duration and price, and your business, such as your business hours, payment preferences, cancellation fees.
App Features: In addition, when you use certain App features, you may permit through the permission systems used by your mobile device that we access (1) contacts in your address book, including their names and emails and phone numbers, and/or (2) your photos and videos.
Surveys: If you accept to complete a survey related to the Launchbox Services or following an appointment with an Client, we will obtain the information you provide in response to the survey, which may include your name, contact information and demographic data.
Payment Processing: We use a third party to process payments made through the App and Site. Our third-party payment processor, Stripe, directly obtains from Clients their payment information, including payment card number, expiration date, and authorization number or security code.
Launchbox may retain certain payment information (such as the last four digits of a payment card number) to enhance Clients’ user experience and for internal purposes (such as accounting and auditing).
Device Information: When you use the App, we collect certain information about your mobile device, including your device token, hardware model, operating system and version.
Social Media Pages and Widgets: The Site includes social media functions, such as the Twitter, Facebook and Pinterest widgets. These widgets may collect information about which pages visitors visit on the Site and the IP address of the device you use to connect to the Internet. The widgets may also set a cookie to ensure the features are functioning properly. In addition, Clients may choose to include links in their profile to their social media pages. Your interactions with the social media pages linked through the Launchbox Services are governed by the privacy policies of the companies that provide them.
If you use any of the social media functions or widgets in connection with the Launchbox Services, we strongly suggest you review the privacy policies of the companies that provide those functions and features. You acknowledge and agree that we are not responsible for any acts or omissions by any social media service or other third-party service that you choose to use.
Contact Us or Chat Feature: If you contact us with a question, comment or request, including by using the chat feature available on the Site and App, we may obtain your name, contact information and any information you may choose to submit to us.
Refer-a-Friend Feature: If you choose to invite or refer a friend to use the Launchbox Services through our “Refer-a-Friend” feature, you may select a contact directly from the contacts list on your device and send him or her an SMS or email from your device. Alternatively, you can submit your contact’s phone number or email address and have Launchbox send the invite email. You understand and agree that you are responsible for any charges that apply to communications sent from your device to your contacts and that you shall only input contact’s phone or email address if you believe that they would be interested in a referral to the Launchbox Services.
Blog: We obtain any personal information that you may choose to include in a comment to our blog post, such as your name.
HOW DO WE USE THIS PERSONAL INFORMATION?
We may use the personal information we obtain for a number of purposes, including, but not limited to:
provide you with the Launchbox Services, including creating and managing your account,
communicate with you about the Launchbox Services (including to remind you of upcoming appointments) and respond to your inquiries or requests,communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions,
enable you to post on our blog and interact with Launchbox through social media
send you promotional or marketing materials and other communications,
commercial or sponsored content served or enhanced by us or our third party partners (for example, we may use your profile or sample work to promote the Launchbox Services),
improve the Launchbox Services and customize your experience, such as by providing interactive or personalized elements on the Site or App,
generate and analyze statistics about your use of the Launchbox Services,
support our business operations and perform accounting, auditing and other internal functions,
comply with and enforce applicable legal requirements, contractual obligations and our policies.
We also may combine or aggregate the personal information we collect through the Launchbox Services for our internal business purposes and for marketing and product positioning purposes (the “Aggregated Data”). Such combined or aggregate information does not specifically identify you or any individual user of the Launchbox Services.
WITH WHOM DO YOU SHARE THE PERSONAL INFORMATION YOU OBTAIN?
We may share the personal information we collect from you:
with the relevant Clients
with our affiliates and subsidiaries
with our business partners
with third parties that provide features or functionalities which we integrate into the Launchbox Services, such as payment processors and email/SMS communication and marketing service companies
to service providers who work on our behalf
as required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations
In addition, we may share Aggregated Data with business partners and third parties for any purposes.
LINKS TO OTHER WEBSITES, APPS OR SERVICES
Launchbox Services may contain links to other websites, apps or other online services for your convenience and information. These websites, apps and services may be operated by companies not affiliated with Launchbox. Linked websites, apps or services may have their own privacy policies or notices, which we strongly suggest you review. We are not responsible for the content and data handling practices of any third party websites, apps or services.
HOW DO WE PROTECT YOUR INFORMATION?
We maintain appropriate administrative, technical, and physical safeguards to safeguard the personal information we obtain in connection with the Launchbox Services. However, no information system can be 100% secure. Moreover, we are not responsible for the security of information you transmit to the Site or App over networks that we do not control, including the Internet and wireless networks.
Within the App, you can access your profile to update your name and contact information, payment information, and view your activity. If you cannot find the information you are looking for or make the changes you want to make in the Site or App, please submit a request at the contact information listed below.
We offer you certain choices in connection with the personal information we collect from you. You may choose not to receive marketing or promotional email communications from us by clicking on the unsubscribe link in our emails.
The Launchbox Services are not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us indicated below.